Shipping Policy

Effective date: August 14, 2026

This Shipping Policy explains order processing, delivery estimates, tracking, international charges, and delivery issues for purchases from Loryxen Shoes.

1. Shipping Availability and Rates

Available destinations, shipping methods, and charges are displayed at checkout based on the delivery address and items in the cart. If checkout does not offer a shipping method for an address, we cannot currently deliver that order. All amounts are shown in USD unless checkout states otherwise.

2. Order Processing

Most orders are prepared for dispatch within 7 to 10 business days after payment confirmation. Product verification, availability checks, public holidays, high-volume periods, or security review may extend processing. Business days exclude weekends and public holidays at the processing location.

3. Delivery Estimates

Any delivery estimate shown at checkout or in an order message begins after dispatch and is an estimate, not a guarantee. Carrier congestion, weather, customs, local restrictions, and other events outside our reasonable control may cause delays.

4. Tracking and Split Shipments

When tracking is available, it will be sent to the email address used for the order. Orders containing multiple products may arrive in separate parcels, and each parcel may have a different tracking number.

5. Address Accuracy

You are responsible for entering a complete and accurate delivery address. Contact us immediately if an address is wrong. We cannot guarantee an address can be changed after processing begins. Extra carrier costs caused by an incorrect or incomplete address may be charged where permitted by law.

6. Customs, Duties, and Taxes

For international orders, import duties, taxes, brokerage fees, and customs charges may be collected by local authorities or the carrier. Unless checkout expressly states that these charges are included, the recipient is responsible for them. Customs procedures may delay delivery.

7. Failed Delivery, Refusal, and Unclaimed Parcels

If a parcel is refused, unclaimed, or returned because of an incorrect address, unpaid import charges, or missed delivery attempts, any refund will be assessed after the parcel is returned and inspected. Original shipping, return shipping, duties, and carrier charges may be deducted where permitted by law.

8. Lost or Damaged Parcels

If tracking shows an unusual delay, loss, or delivery that you did not receive, contact us promptly. For visible parcel damage, photograph the unopened parcel, shipping label, internal packaging, and product. We will work with the carrier and may require supporting documents before resolving the claim.

9. Shipping Support

Email kranjitkumar231@gmail.com with your order number and tracking number, if available.