Loryxen Shoes FAQ
Loryxen Shoes Frequently Asked Questions
Find answers about ordering, processing, delivery, tracking, returns, refunds, and product information. The policies linked below contain the complete terms that apply to an order.
How long does order processing take?
Most orders are prepared for dispatch within 7 to 10 business days after payment confirmation. Product verification, availability checks, public holidays, high-volume periods, or a security review may extend processing.
When will I receive tracking information?
Tracking is sent to the email address used for the order when it becomes available. An order containing multiple products may be delivered in separate parcels with different tracking numbers.
How are shipping rates and delivery options calculated?
Available destinations, shipping methods, and charges are shown at checkout based on the delivery address and items in the cart. If checkout does not offer a shipping method for an address, the store cannot currently deliver that order.
Are delivery dates guaranteed?
No. A delivery estimate begins after dispatch and is not a guarantee. Carrier congestion, customs, weather, local restrictions, and other events outside our reasonable control can cause delays.
Will I have to pay customs duties or taxes?
International orders may be subject to import duties, taxes, brokerage fees, and customs charges. Unless checkout states that these charges are included, the recipient is responsible for them.
Can I change an incorrect shipping address?
Contact us immediately. We cannot guarantee that an address can be changed after processing begins. Costs caused by an incorrect or incomplete address may be charged where permitted by law.
What is the return window?
You may request a return within 14 calendar days after delivery unless applicable law gives you a longer period. Contact us before returning anything and wait for authorization and the correct return instructions.
What condition must a returned item be in?
Unless the item is defective or incorrect, it must be unworn, unused, unwashed, undamaged, and returned with all original tags, accessories, protective materials, and product packaging. Shoe boxes and collectible packaging must not be taped, labelled, or used as the shipping carton.
What should I do if an item is damaged, defective, or incorrect?
Contact us within 7 calendar days after delivery. Include clear photographs of the product, packaging, shipping label, and issue. We may request additional evidence before resolving the claim.
How long does a refund take?
Authorized returns are inspected after receipt. If approved, the refund is issued to the original payment method, normally within 5 to 10 business days after inspection. A bank or payment provider may need additional time to post the credit.
Can I exchange an item or cancel an order?
Exchanges depend on stock availability and may require returning the original item and placing a new order. Cancellation is not guaranteed after processing begins. If the order has shipped, the return rules apply.
How can I confirm a product detail before ordering?
Review the product title, style code or SKU, selected option, images, price, and availability. If you need clarification about a size, color, edition, configuration, or packaging detail, send the product URL through our Contact page before ordering.
How do I contact customer support?
Email kranjitkumar231@gmail.com. For an existing order, include the order number and use the order email whenever possible. Never send a password, full payment-card number, or security code by email.
Read the complete Shipping Policy, Refund and Returns Policy, Privacy Policy, and Terms and Conditions.
