1. Return Window

You may request a return within 14 calendar days after the order is delivered, unless applicable law gives you a longer period. Contact us before sending anything back. Returns sent without authorization may be delayed or refused.

2. Return Condition

Unless the item is defective or incorrect, it must be unworn, unused, unwashed, undamaged, and returned with all original tags, accessories, protective materials, and product packaging. Shoe boxes and collectible packaging are part of the product and must not be taped, labelled, or used as the shipping carton.

3. How to Start a Return

1. Email kranjitkumar231@gmail.com within the return window and include your order number, the item, and the reason for return.
2. Wait for return authorization and the correct return instructions.
3. Ship the item within 7 calendar days after approval using a trackable service, unless our instructions state otherwise.

Do not send returns to an address shown on a parcel or elsewhere on the website unless our support team confirms it for that return.

4. Damaged, Defective, or Incorrect Items

Inspect the order promptly. Contact us within 7 calendar days after delivery if an item is damaged, defective, incorrect, or materially different from the order. Include clear photos of the product, packaging, shipping label, and issue. We may request additional evidence. Where the claim is accepted, we will provide an appropriate remedy and cover reasonable return shipping where required.

5. Return Shipping and Deductions

For a change-of-mind return, you are responsible for return shipping and any related customs charges. Original shipping charges are not refundable unless the return results from our error, a verified defect, or applicable law requires otherwise. A deduction may be made for loss in value caused by handling beyond what is reasonably necessary to inspect the item, but only where permitted by law.

6. Non-Returnable Items

The following may not be returned unless defective or required by law: personalized or customized products, gift cards, products marked final sale before purchase, and sealed hygiene-sensitive goods after the seal has been broken. Additional product-specific exclusions will be shown before purchase.

7. Refunds

We inspect authorized returns after receipt. If approved, the refund is issued to the original payment method, normally within 5 to 10 business days after inspection. Your bank or payment provider may need additional time to post the credit. If the original method is unavailable, we will use another lawful method agreed with you.

8. Exchanges and Cancellations

Exchanges depend on stock availability. We may ask you to return the original item and place a new order. Cancellation requests are not guaranteed once processing has started. If an order has already shipped, the return rules above apply.

9. Contact

Return and refund requests: kranjitkumar231@gmail.com.